The best way to troubleshoot issues with your HostingSoEasy account is by using the HostingSoEasy module inside of the LaunchPad application. The module will test a few things for you and suggest possible fixes.
Also, you can try the automated assistant located here:
HostingSoEasy Automated Assistant
Both will offer suggestions, if you need to open a support ticket please include the log from the HostingSoEasy LaunchPad module if you used it, it will speed up support.